FAQ

How can I place an order?

Choose your favorite product, select the desired size/color, and click on ‘Add to cart’. Then follow the steps in the checkout process to complete your order.

Which payment methods do you accept?

You can pay safely with Wero.

What are the shipping costs?

Within the Netherlands and Belgium, we ship for free from €150. Below that, we charge €6.65 for shipping.

How long does the delivery take?

Orders are prepared and shipped within 2 – 5 working days. See the shipping policy for more information regarding shipping.

Can I track my order?

Yes! As soon as your package is shipped, you will receive an email with a track & trace link.

How can I return a product?

If you are unexpectedly not satisfied with the product, you can return the product within 14 working days. Please notify within 2 working days. Check the refund policy for more information.

Are there any costs associated with returning?

Returning costs €6.65, unless the product is defective or delivered incorrectly. see the refund policy page for more information.

How can I get in touch?

You can fill out the contact form or email directly to: hola@folkcolore.com
Please allow 2 business days for a response.